Refund policy

Return & Refund Policy

Thank you for shopping with Aromatex Scents. All sales are final. We do not accept returns, exchanges, or refunds.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us at admin@aromatex.com within 48 hours of delivery.

Please include your order number and photos of the item and packaging so we can evaluate the issue. If your claim is approved, we will work with you to make it right, which may include sending a replacement at no additional cost.

Exchanges

We do not accept exchanges. Please make sure you select the correct product, scent, size, and quantity before completing your purchase.

Cancellations

Once an order has been processed or shipped, it cannot be canceled.

Sale Items & Gift Cards

All sale items and gift cards are final sale and are not eligible for returns, exchanges, or refunds.

Questions

If you have any questions about your order or our policy, please contact us at admin@aromatex.com