Shipping policy

Claro. Para Aromatex yo la haría más profesional y completa, pero sin hacerla demasiado complicada. También quitaría “Each order is custom-made just for you” a menos que realmente fabriques cada producto después de recibir la orden.

Te recomiendo esta versión para copy/paste en Shopify:

SHIPPING POLICY

Thank you for shopping with Aromatex Scents. We are committed to processing and shipping your order as quickly and carefully as possible. Please review our shipping information below.

Order Processing

Orders are typically processed within 2–7 business days. Processing times do not include weekends or holidays.

During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery

After your order has been processed, estimated delivery is typically 3–10 business days, depending on your location and the shipping carrier.

Delivery dates are estimates and are not guaranteed. Aromatex Scents is not responsible for delays caused by shipping carriers, weather, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order, shipping destination, and available shipping method.

Any free shipping promotions will be subject to the terms displayed on our website at the time of purchase.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability, size, or fulfillment location.

If your order is shipped separately, you may receive multiple tracking numbers. There is no additional shipping charge for an order that we choose to split into multiple shipments.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Aromatex Scents is not responsible for packages that are delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery, additional shipping charges may apply to resend the order.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate your package, contact us at admin@aromatex.com and we will assist you in reviewing the situation.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect, contact us at admin@aromatex.com within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photos or videos of the product and packaging.

Once we review the claim, Aromatex Scents will determine the appropriate resolution, which may include a replacement, replacement part, store credit, or refund.

Please keep the product and original packaging until the issue has been resolved.

International Shipping

At this time, Aromatex Scents ships within the United States only.

Questions

For questions regarding your order or shipping, please contact:

Aromatex Scents
admin@aromatex.com